madani99 Privacy Policy

1. Introduction

1.1This Privacy Policy ("Policy") describes how madani99 ("madani99", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "the Player") who access or use the madani99 website at madani99.win and all associated services, games, and features (collectively, the "Platform").

1.2madani99 is committed to protecting your privacy and handling your personal data responsibly. This Policy is drafted in compliance with applicable data protection principles and should be read alongside our Terms and Conditions and any game-specific or promotion-specific rules published on the Platform.

1.3By registering an account on the madani99 platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. If you do not accept this Policy, you should not use the Platform.

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2. Data Controller

2.1For the purposes of applicable data protection law, madani99 acts as the data controller in respect of personal data collected through the Platform. As data controller, madani99 determines the purposes and means by which your personal data is processed.

2.2Where madani99 engages third-party service providers to process data on our behalf — such as payment processors, KYC verification providers, and analytics platforms — those parties act as data processors under written agreements that restrict their use of your data to the purposes specified by madani99.

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3. Information We Collect

3.1Registration and Account Data. When you create a madani99 account, we collect information including your full name, date of birth, email address, phone number, residential address, username, and password (stored in hashed form). This information is required to create and maintain your account and to verify your identity in accordance with our KYC obligations.

3.2Identity Verification Data. For KYC and anti-money laundering ("AML") compliance, madani99 may collect copies of government-issued identity documents (such as a MyKad for Malaysian players, or passport), proof of address documents, and selfie images for liveness verification. This data is processed by licensed KYC verification service providers.

3.3Financial Data. madani99 collects information relating to your deposits, withdrawals, and transaction history. We also collect payment method identifiers — such as e-wallet account references for Touch n Go eWallet and Boost, or bank account details for Maybank, CIMB, and Public Bank transfers — to process financial transactions. Full payment card or bank account numbers are not stored on madani99 servers; they are handled directly by our payment processor partners.

3.4Usage and Gameplay Data. madani99 collects data about how you use the Platform, including pages visited, games played, bets placed, session duration, login times, device type and operating system, browser type, and IP address. This data is used for platform improvement, fraud prevention, and responsible gaming monitoring.

3.5Communications Data. If you contact madani99 via live chat, email, or any other channel, we retain records of those communications for support quality, compliance, and dispute resolution purposes.

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4. How We Use Your Data

4.1madani99 uses your personal data for the following purposes:

• Creating, maintaining, and managing your account on the Platform;
• Processing deposits, withdrawals, and financial transactions in MYR via your chosen payment method;
• Verifying your identity and age (21+) in accordance with KYC and AML obligations;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities;
• Personalising your experience on the Platform, including game recommendations and promotional offers where you have opted in;
• Providing customer support and responding to your enquiries;
• Monitoring for responsible gaming indicators and applying protective measures where appropriate;
• Complying with legal and regulatory obligations applicable to madani99;
• Improving Platform functionality, performance, and user experience through aggregated analytics.

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5. Legal Basis for Processing

5.1madani99 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to create and manage your account and execute transactions you have requested;
• Legal obligation: Processing required to comply with applicable KYC, AML, and gaming regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent.

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6. Data Sharing

6.1madani99 does not sell your personal data. We may share your data with the following categories of recipients, solely to the extent necessary for the stated purpose:

• Payment processors: To execute deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and Crypto channels;
• KYC and AML service providers: Licensed identity verification and financial crime screening partners, bound by confidentiality agreements;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, or regulatory direction;
• Platform infrastructure providers: Cloud hosting, CDN, and security service providers who process data solely on our instructions under data processing agreements;
• Game software providers: Limited technical data necessary to operate the game session may be transmitted to third-party game providers. These providers are contractually prohibited from using this data for their own marketing purposes.

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7. Cookies & Tracking Technologies

7.1madani99 uses cookies, pixel tags, and similar tracking technologies on the Platform. These technologies serve the following functions:

• Essential cookies: Required for core Platform functionality including session management, authentication state, and security. Cannot be disabled without impairing Platform use;
• Analytics cookies: Used to collect aggregated, anonymised data about Platform usage — such as page views, session lengths, and navigation paths — to inform product improvements;
• Preference cookies: Store your language, display, and notification preferences across sessions.

7.2You may configure your browser to block or delete non-essential cookies. Disabling essential cookies will impair Platform functionality and may prevent you from logging in or completing transactions.

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8. Data Retention

8.1madani99 retains your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable law, which may include AML record-keeping requirements that mandate retention of certain financial and identity records for a period of years following account closure.

8.2Usage and gameplay data that is not required for legal compliance purposes is retained for a shorter operational period to support fraud monitoring, responsible gaming analysis, and platform improvement. Once the retention period has elapsed, data is securely deleted or anonymised.

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9. Security Measures

9.1madani99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting internal data access to personnel with a legitimate operational need, and regular security assessments of Platform infrastructure.

9.2In the event of a personal data breach that is likely to result in a risk to your rights, madani99 will notify the relevant regulatory authority and, where required, affected players in accordance with applicable breach notification obligations.

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10. International Data Transfers

10.1Some of the third-party service providers used by madani99 may process data outside of Malaysia. Where personal data is transferred to a third country, madani99 ensures that appropriate safeguards are in place — such as standard contractual clauses or the recipient's participation in a recognised data protection framework — to protect your data to a standard equivalent to that applicable in the country of collection.

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11. Your Rights

11.1Subject to applicable law and to madani99's legal retention obligations, you may exercise the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data madani99 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: Request that we restrict the processing of your data in certain circumstances;
• Right to data portability: Request your data in a structured, commonly used machine-readable format where technically feasible;
• Right to object: Object to processing based on legitimate interests, including direct marketing.

11.2To exercise any of the above rights, please contact madani99 via live chat or by email at [email protected]. We will respond to verified requests within a reasonable period in accordance with applicable law.

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12. Children and Minors

12.1The madani99 Platform is strictly intended for adults aged 21 and above. madani99 does not knowingly collect personal data from individuals below the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and permanently close the associated account. If you believe a minor has registered an account on the Platform, please contact support immediately.

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13. Marketing Opt-Out

13.1If you have opted in to receive marketing communications from madani99 — including promotional emails, SMS notifications, and in-platform messages about bonuses and special offers — you may withdraw that consent at any time by updating your preferences in the Account Settings panel or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent given before withdrawal, and does not affect your ability to use the Platform.

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14. Changes to This Policy

14.1madani99 reserves the right to update this Privacy Policy at any time. The revised Policy will be published on the madani99 website with an updated effective date. Where changes are material, madani99 will provide notice to registered players via email or in-platform notification. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

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15. Contact Us

15.1If you have questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by madani99, please contact our support team via live chat (available 24 hours a day, 7 days a week) or by email at [email protected]. The email address is provided as plain text for reference — please copy it manually to your email client.